SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very fine but it's pretty good for the South.
I liked everything, satisfied, the only failed very long delivery, the first time such, and a small tip to you: to establish the delivery more bygone and then you will not have a rejection of customers, believe it so. Thank You
Ordered m but came S
In general, everything is fine, the material is pleasant. It came without any damage. So far, everything is good in case of which I will add a tip.
The medium fits more like a small
I ordered the size of M for my daughter. Her height is 165. Back to back. Small size. It was necessary to order a bigger size. The daughter wanted an oversize.
let's face it. a brand new is not a something you'd find easily, but the seller did the impossible. great job!
Delighted with this . Great quality and quick delivery.
The jacket is comfortable and looks very good. They took a couple of sizes more, since the daughter loves free things. Very satisfied with the purchase
quality as expected. i surely reccommend
Excellent quality I recommend.
Quality standards. My daughter likes it.
Thanks for the goods. It's perfect!
thanks! I ordered about 2 weeks ago and it's already arrived. Quality is as described. Will order again.
Good quality, fast delivery, recommend!
It was exactly what I ordered. thanks so much
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
Thin, like a T-shirt. Beautiful. Applique all-rubber. As after washing will be, I do not know. The daughter is happy.
Thanks for fast delivery and good quality of my new !
made a nice deal ordering this , can totally recommend
Order placed on 11.11.19 and received on 28.11.19. The material is good, I 've already washed it and for now no problem with it. The size a little fair, since my bust is 101cm and I bought the biggest one.
Great! Quality super! Fast delivery! Thank You
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
Very beautiful