SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute dress, good quality
Excellent dress on s take L. material pleasant length midi.
Very nice dress, thank you very much!
The goods didn't come. The money was returned. Thank you
The dress is very good quality, I was very pleased with the order. To the store of prosperity and success.
On the growth of 174-sleeves are short. I wear 44 size (M). At the waist everything is in place. Length is good. The fabric is electrified. Does not shine through.
Excellent!
Nice dress
The dress reached 21 days. On the parameters 81/65/98 took L, the sleeves are not short, but pulls on the back when moving. Did not like how the pleated is going on the Pope, decided to smooth out the folds, but they were not completely ironed (perhaps it was a mistake on my part). Now not that, not so, I do not know what to do: D is very much electrified. After washing on manual mode, everything is fine. Bought for 845r
Good cotton dress. The size corresponds. Im happy
Too big + rubber bands on the sleeves press on the hands. Delivery and shipment is fast, the quality is good. Thank you!
Cool dress only very sticky
Came really fast,I took size L (ofered by seler), Im EU 36/S , weight 55,height 165, waist 68, chest 85, hips 90, well l would say, little bit small, sleves little bit short, chest little bit tight, but neck part in neck part in hanging as well extra material in the back , little bit baggy, size L I would rekomend to size XS
Супер
заказ соответствует описанию и размерной сетке. швы все ровные и аккуратные. посылка пришла вовремя и практически не мятая) на рост 172 см размер L самое то, меньше - в плечах бы был мал. не стоит забывать что на фото продавца профессиональная фотосъёмка. опирайтесь на фото в отзывах.
супер платье. очень довольна, качество материала отличное. строчки ровные. отлично подошло на росс.размер 46. доставка быстрая. рекомендую.
Nice dress. At 48 pp took XXXL, the village is normal, but XXL will also be norms, because. Dress in the chest.
On the parameters 90/73/93, height 1.64, took the size XL. Fit well. elastic waist. Synthetic fabric, but pleasant, strongly electrified. Sleeve in place. i recommend.
Delivery 72 days-very long. the dress came almost not crumpled. Slightly ironed and beauty. I'm happy. It was worth my expectations. With the size guessed-on the height of 160, OG 90, weight 54 is ideal.
It is a very nice and good dress, I am satisfied .. The buyer is very attentive and sociable. I subscribe to XL Size, I'm M and it's OK. Thank you very much
Great dress! The fabric is pleasant, the seams are even. A little small, the size 42-44 ordered the size of M, a little narrow in the shoulders.
Very cool dress. I wear size L, wzięłam XL and is OK. Material the elektryzuje. Sleeves are for short. NI is 3/4, ni 7/8
The goods did not reach, but the money was immediately returned!!!
The goods did not come, the money was returned
Size L-eur 38 size