SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice dress. At 48 pp took XXXL, the village is normal, but XXL will also be norms, because. Dress in the chest.
On the parameters 90/73/93, height 1.64, took the size XL. Fit well. elastic waist. Synthetic fabric, but pleasant, strongly electrified. Sleeve in place. i recommend.
Delivery 72 days-very long. the dress came almost not crumpled. Slightly ironed and beauty. I'm happy. It was worth my expectations. With the size guessed-on the height of 160, OG 90, weight 54 is ideal.
It is a very nice and good dress, I am satisfied .. The buyer is very attentive and sociable. I subscribe to XL Size, I'm M and it's OK. Thank you very much
Great dress! The fabric is pleasant, the seams are even. A little small, the size 42-44 ordered the size of M, a little narrow in the shoulders.
Very cool dress. I wear size L, wzięłam XL and is OK. Material the elektryzuje. Sleeves are for short. NI is 3/4, ni 7/8
The goods did not reach, but the money was immediately returned!!!
The goods did not come, the money was returned
Size L-eur 38 size
The size is a little bigger than the table
The goods did not come, the money was returned
Pretty Dress! Material pleasant to the body
nice dresse
On the growth of 158 had to sew) and so generally class!
The dress is chic. I ordered XXL for Russian 48 came up perfectly. The order is satisfied. Seller recommend
The dress went a little more than 3 weeks. on 95 80 100, the height of 165 came perfectly. heavy, does not shine through. very much. thank you very much
On M ordered XL, everything came up, the quality is good.
Height 170. 54 kg
The dress is of course nothing, good. Threads stuck out, but everything is cut off. But on the account of communication with the store, the opinion I have is twofold. And shipping is very long. And so, I recommend)
Delivery to Chelyabinsk exactly a month. On the parameters of growth 160, 96-72-95 ordered 3XL it was possible to try at least 2XL order. Sleeves are long, about the length of the dress in general, I keep silent as babariha in it (((((
totally lived up to my expectations. superb store
just perfect! I like it! Thanks!
Same as the picture, good quality, right size and very fast shipping
Product is super! Thank you very much!
matches description. Made of fine material. Price is not bad.