SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super beautiful, dense, not translucent. 46r-48r took L, height 171 cm
Excellent pajama set. I ordered two. Very satisfied with everyone. The material is good, sewing neat, high-quality. Ordered January 9 came the parcel 4.02.2020. Thank you very much to the store.
Merci, its very good!
The goods did not come. The store returned the money.
Very beautiful
Small size for two sizes
Thanks to the store. Order Received, very long delivery. I recommend. There's no seller's fault. Thank you for the gift.
I took a dark blue set of the same size, the T-shirt was short and the shorts are much smaller than this set, here the T-shirt is long and the shorts are much freer than the one, and the size is the same XL. I wear 46 size, free. In general, I like the kit.
Quality standards. Corresponds to the price. To Omsk went oooochen long .... At its 42-44 took L, but it was necessary to take M. Slightly too big in the chest (Volume 86) later ironed, I will add a photo
Material thinner than with black lace
Not yet measured, but looks good
The order did not receive unfortunately, but the fault is not the store, but the Mail. Thank the seller for the prompt solution of the dispute.
The color is very beautiful! the quality is good, stitched smoothly
I order 4 times from this store, delivery 2 weeks to St. Petersburg I recommend. The product is very good quality.
For its price is not bad. size XL on the parameters Og. 96, OT. 79, OB. 110 top sat perfectly, even a little more, and shorts just right. up to Flax. OBL. From the date of dispatch 16 days
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
loved it
alright
gorgeous!
hope to order again soon, it's something
Delighted with this . Great quality and quick delivery.
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
It's already my second order in this store. Thanks again!
Best online is a generous offer. the webstore is lovely!
nothing is missing. quality optimal. arrived within terms.