SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
good
Cute, but they look cheap, the seams are sloppy, the threads stick out, they had to be burned.
perfect
Классные трусики! Спасибо продавцу за быструю доставку, жаль все упакованы в простой пакет, а не в фирменный ЗИП пакет, как в рекламе, хотела в подарок.
Came quickly, the size of M is small on my S
Came for 1,5 months. I took XXL, went to Russian 50 RR. Panties are high, pleasant to the body.
Purchase is satisfied, lace and good quality material, the size approached, sit well, the price corresponds to the quality, the parcel went for a long time, but the track number was tracked, I recommend buying. The parcel was consolidated with other goods, convenient but longer.
Panties are beautiful, made qualitatively. On OB 106-excellent.
Height 175, weight 80 excellent Trusel. Fabric liked to the body. I recommend a producer. I will order in a different color
Все были в точном количестве и размере. Кружево тонкое. Симпатичные, ровно пошиты. Мягкие. Удобные
Very beautiful, Super belt!
Good quality, I recommend.
I already took such, but the size of the child some kind of came, did not dress, it is possible to stretch
We went to Chelyabinsk for about a month. On my 50 size about 106 XXL came up perfectly. Landing average to navel. Soft, pleasant to the body. Quality is satisfied. I'll order more.
Super
Color as in the photo, just oboldenny, but the size did not fit, about 108, gave to my mother, my mother 46-48 size. Looks gorgeous. Sorry can not Upload photo
Looks very decent even looks
Everything is fine, looks very decent
Good) the size approached! Will come more
The parcel was a month and a half, brought to the mailbox. Panties are very comfortable, took from another store. The height of the landing is almost to the navel. All edges are tucked up and glued until they come off. Because of this, at first it is bad to stretch, but when you wear it stretch a little and on the body do not feel, do not crash. The size approached the hips 98-100 cm. I recommend!
Excellent product, true to size, just as described.
too small, I normally use size S. I bought M but it is small. good quality though and just like the pictures above
It's okay.
Magical, I'm delighted! Fast and high quality