SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I came quickly. 10 days before Omsk. The quality is not super, but it will go. The store sent at once.
The handbag is cute, the quality is good.
The bag went 19 days to Khabarovsk. Came well packed, all the fasteners are branded as expected, to the touch is pleasant. For their money of amazing quality. I was afraid that it would be thick because of such a large number of compartments, but it turned out to be very compact. I did not communicate with the store. Inside, everything is sewn neatly, the threads do not stick out, there are no complaints about quality for such money
Very happy, such as the description I got rapideicimo.
I came quickly. At first glance made very high quality. Roomy and comfortable
The bag did not come very quickly, but I'm happy with the store and the bag, I recommend the seller.
Loved, arrived very fast
My most favorite bag, not the first time I order, all at the highest level. thanks a lot)
Delivery fast!! Bag chic!!
Handbag cudowna Shipment instant Recommend
Very cool. I came quickly. On top is soft, pleasant to the touch, inside everything is neatly sewn, the fabric is dense, all buckle strong seams are even.
Delivery is very fast in 11 days. The quality of the bag is excellent. I recommend buying!!
Excellent quality. I bought 2 bags, me and my sister. We are very satisfied
Great bag. Of good quality. I bought 2 bags, myself and my sister)
Everything is as always cool
The order came in perfect condition, as in the photo.
The bag corresponds to the description, very roomy, would be leather .... Made qualitatively, inside as in pictures-material in a flower :) came for three weeks
The bag is perfect... cool everything, from packaging to quality... not a single extra thread, I'm in love with it
Pretty bag! True, very long delivery, but apparently because of the holidays
Dovgo went zamovlennya. Little Buti 21 grudays denied 20 times. Item задоволена! Комфотртна TA зручна.
Like
Thanks to the store for the fast delivery am really happy I recommend the seller and also fast to reply your message whenever you ask a question... Best seller
Handbag is just super!. Made qualitatively. Corresponds to the photo of the store. The handbag came in good condition-did not crumple, odorless. The parcel went very long, but it is not the seller's fault, from China the parcel was sent quickly. The seller extended the buyer's protection at my request. Seller recommend! The only thing that is unsuccessful in this handbag is the straps from below, which do not allow the handbag to expand. It would be better if the straps were rubber.
The bag is cool, soft and roomy. It's not leather, but cool leatherette. For a long time lay in my basket, but still I bought it. Shipping by mail, well packed, no smell. I recommend
Quality of is OK! Thank you very much!