SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. Beautiful. Very good quality. Very sweet. I'm very happy. Thank you very much to store. Recommend
Hello! Thank you very much to your store! The parcel received, very satisfied with the quality of the brushes
Insanely soft, excellent cut, I recommend
Chic brushes, though there was a problem with delivery. Oooochen waited a long time, but it's worth it! Very high quality and convenient. I buy not the first time and will buy more!! Thank you so much
It came in 8 days to Moscow, the brushes are wonderful.
Brushes are excellent, quality, soft, odorless. Super. Recommend. I especially want to note very fast delivery in Ukrainian-10 days.
I bought everything well for a gift.
Liked the brushes, well dial the pigment, tightly enough stuffed and at the same time very soft. Working with them is more pleasant than even with natural ones.
Very good brushes, soft, tight enough, ideal for eye makeup. Thank you!
Thank you huge store!!!! Delivery is the fastest!!! Brushes are chic, excellent quality!!! Believe me, I have makeup brushes, and other brands, but these just do not give way!!!!
Stunning brush working character! Pile elastic, stuffed tightly, do not climb. Brushes are small, in size approximately like brushes from Mishi vidyayev. Great for a small eye. For its price is just a super find, they are used regularly. Special Love deserve a barrel brush and a concealer brush. I ordered at the point of issue in Moscow and delivered them literally in 8-9 days. 10/10 S
Soft brushes, tightly stuffed, in the case has not yet checked
Great set. The order came in a month from the moment of shipment. All OK) thanks.
I order the second set. And so I know how different should be the growing brushes in size. This time, the growing little one was much larger and smaller in size than ferula. So much so that almost the same. I can not take a photo, because I took it for a gift and immediately handed it. At me they opened, so I noticed the jamb.
It wasn't long. Quality is satisfied, good synthetics! The pile is tight.
Brushes are good soft, made neatly. Delivery 3 weeks. Recommend!
Super cool very quickly came
Brushes Super, very fast store sent
One of Ali's best shopping. I ordered for work and was satisfied. Except for one, the rest work like a good prof. We arrived quickly, there was no damage.
I'm delighted!!! Excellent brushes, ideal. There are Zoeva, Poppy, Valerie D, realtechnical, these are better! No smell, washed no hair fell, nothing sticks out (perfectly assembled), the most delicate-nothing colitis. I'll order more brushes for the face. PS these are better than Bailey
Excellent!!!
Good brushes
Tassels wonderful
Brushes are super, soft, comfortable. Thank You
Brushes are lovely, very soft and nice pile