SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good pajamas, thank you
Good pajamas, but thin and shines through. After washing really sits a little. I ordered L for size S
OK)
Cool pajamas, not the first from this store, the material is natural and pleasant, the size L is on the Russian m
Очень понравилась пижамка. хлопок, тоненькая, нормально сшитая. Цвет и рисунок такой же как на фото. Взяла на 42-44 ( 48кг -164 см )размер L. Очень пожалела, он велик. Надо было брать M. Надеюсь со стиркой сядет, но все равно как бы он не сел, он велик. В след раз буду брать M.
Zasugerowałam the opiniami and wzięłam L, casual stretcher S/M. Next time wzięłabym M. Very nice and good jakosciowo
For some reason, they sent the size L, although I ordered s. And so the goods correspond to the description, cotton.
The shirt is a bit too big, in general, OK. Delivery to St. Petersburg 29 days, very long. Order from another store made the same day, came in 9 days.
Pajamas are wonderful! The threads stick out, but it's not scary. The fabric is very light, pleasant, not synthetics. The drawing is executed qualitatively. Definitely I will order more.
Excellent quality pajamas, HB
Зручbut, comfortable, woven podvina, M 'yaka without threads On the parameters 87 - 66 - 96 comfortable, vically, it is possible to spati in the bathroom without a car
The photo slightly distorts the color, the pajamas are blue with blocks. The parcel was a month, there was no smell, after washing the color of pajamas did not change.
At me size S, pajamas chose HL, it was possible and L, wanted more freely. In places, threads stick out, but not critical, sewn well, the fabric is light, Cotton
Pajama looks very nice. Unfortunately the trousers could at the size L a pair zentimetr wide. I am normal slim-63 kg and 173 cm high.
Very beautiful pajamas, a little not guessed with the size, although the pajamas should be free, according to reviews on the Russian size 46, about 100, ordered XL, a little too big, the material is pleasant, the pattern is clear, fast shipping!
The size approached, the quality is good. A small minus can be called the lack of pockets on shorts.
The order came for about a month. Quality pajamas are good. The fabric is not synthetic, which pleases. Pajamas have not yet worn, so I do not know how to size. In general, excellent. Thank You
Take two sizes larger than yours. Quality is good!
Fire! I recommend, after washing soft fabric, looks super, the body breathes, comfortable, did not like the cut of shorts, there is no transfer or Zada and they are high, even for the navel, but basically not scary, i'm already used to, L 44 Russian free movement does not hamper there is a stock, you can take it. Height 175, 90/75/100
On S took L, free, comfortable, as desired, suit quality, delivery on time
Our mail delayed the parcel. But she came, fabric breathable. At night and at home wear perfect.
Soft cotton. Sewing is not factory, but everything is smooth. There are a few threads sticking out, but not critical. After washing, it did not turn into a rag. But the quality is not durable. In general, I recommend. The size of 46-48 came up. Shipping is very fast
Cool
I liked the kit very much. Comfortable, shorts are not short, the T-shirt is also loose. Cotton 100%. After washing on a delicate mode 30 ° C did not sit down. I like it very much. Quality goods
Super soft cotton