SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendshopdirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful pajamas, a little not guessed with the size, although the pajamas should be free, according to reviews on the Russian size 46, about 100, ordered XL, a little too big, the material is pleasant, the pattern is clear, fast shipping!
The size approached, the quality is good. A small minus can be called the lack of pockets on shorts.
The order came for about a month. Quality pajamas are good. The fabric is not synthetic, which pleases. Pajamas have not yet worn, so I do not know how to size. In general, excellent. Thank You
Take two sizes larger than yours. Quality is good!
Fire! I recommend, after washing soft fabric, looks super, the body breathes, comfortable, did not like the cut of shorts, there is no transfer or Zada and they are high, even for the navel, but basically not scary, i'm already used to, L 44 Russian free movement does not hamper there is a stock, you can take it. Height 175, 90/75/100
On S took L, free, comfortable, as desired, suit quality, delivery on time
Our mail delayed the parcel. But she came, fabric breathable. At night and at home wear perfect.
Soft cotton. Sewing is not factory, but everything is smooth. There are a few threads sticking out, but not critical. After washing, it did not turn into a rag. But the quality is not durable. In general, I recommend. The size of 46-48 came up. Shipping is very fast
Cool
I liked the kit very much. Comfortable, shorts are not short, the T-shirt is also loose. Cotton 100%. After washing on a delicate mode 30 ° C did not sit down. I like it very much. Quality goods
Super soft cotton
Pajamas came quickly. The top is more voluminous, the bottom is tight. The fabric does not stretch, which is not quite convenient for Pajamas
Great pajamas. On the size 48-50 shorts a little weak legs... But after short socks stretched. print awesome fabric 100% cotton
Fabric is soft and not too thin.
Pajamas are not bad. At its 42/44 ideally fit the size of M. Not tight and not very loose. Delivery is long, 2 months to Yekaterinburg. There are protruding threads and part of the seams are processed badly. Fixable of course, but for such money they might not be.
With such a low cost, has an excellent quality
Amazing quality and fast shipping
safely packaged , respect to the store
Good quality and fast delivery
Where to buy online for such a modest price, if not here? There's no such place!
just perfect!! it's worth all the money I paid.
is good. Arrived quite fast.
nothing is missing. quality optimal. arrived within terms.
totally conforms to the description
top . superior quality and service!